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INQUIRIES Simply call 1-519-641-8464 between the hours of 09:00am - 5:00pm EST, MONDAY - FRIDAY. If it is more convenient, please E-MAIL: sales@canadamac.com. ORDERS AND SHIPPING INFORMATION All items in stock will be shipped immediately. Shipping fee is charged by weight, insurance is included. Packing slips are enclosed with all orders. You must report to us within 48hrs. if merchandise has been damaged in shipping. BACK ORDERS If your items are back ordered, we will do our best to provide you with an accurate delivery date by E-MAIL or by phone. Special orders may take longer for delivery. All back orders will be shipped automatically. PURCHASE ORDERS Some purchase orders may require credit approval. Government, educational and institutional purchase orders are also accepted by phone or fax. Payment terms are NET 30 DAYS from date of invoice. PAYMENT We accept; VISA, MASTER CARD, AMERICAN EXPRESS and personal cheques. Personal cheques are cleared before order is shipped. If paying by credit card, your credit card will not be charged until the day of shipping. UPGRADES Some upgrades are available through us. Please call or E-MAIL for more information. TECHNICAL SUPPORT For general information and technical support on products that we offer, please call 1-519-641-8464 between the hours of 09:00am - 5:00pm EST, MONDAY - FRIDAY, or by E-MAIL: sales@canadamac.com. SOFTWARE COMPATIBILITY Although we keep up to date with software system requirements, we cannot guarantee compatibility. RETURNS - DEFECTIVE PRODUCTS Defective products will be replaced or repaired. You must notify us if the product is defective within 30 days from date of invoice. In order to process this as quickly as possible for you, we ask you to return the defective merchandise in the manufacturer's original packaging and include all the original components, such as: media, cables, manuals etc. Please call us first at 1-519-641-8464 or E-MAIL: sales@canadamac.com, to obtain a Return Merchandise Number (RMA) before returning the defective product to us. RETURNS - NON-DEFECTIVE PRODUCTS Merchandise may be returned for credit within 60 days from date of invoice, providing: 1. Product is unopened/not used and in resaleable condition. 2. Product is in the original packaging, with all the accompanying documentation. 3. Product is still carried by our supplier at the time of return. 4. Non-defective product will be returned to us freight prepaid. 5. Please call us first 1-519-641-8464 or E-MAIL: sales@canadamac.com to obtain a Return Merchandise Number (RMA) before returning the product to us 6. There may be a 25% restocking fee. ***Canada Mac Center Inc. reserves the right to refuse credit and return the product that does not meet the criteria. |
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